Emotional requirements and emotional regulation strategies within private and public services
The issue of regulating emotions in organizational contexts was mainly studied within the paradigm of emotional work (Hochschild, 1983; Fishbach 2003), by the psychologists and sociologists interested in the dynamics of organizational processes. They have ignored the models proposed by the cognitive and social psychologists on the dynamics and consequences of emotional regulation strategies almost entirely (Gross, 1998). In this present study, we are trying to integrate these two perspectives and to analyze the differences between public and private services sectors when it comes to performing emotion work. Participants completed a set of questionnaires measuring emotional requirements and emotion regulation strategies. The results support the idea that the organizational variables are important for the dynamics of emotional regulation.
emotional requirements, emotion regulation strategies, private and public services
Daniela Victoria Zaharia – Al. I. Cuza University, Iaşi, Romania, Faculty of Psychology and Educational Sciences E-mail: daniela.zaharia@uaic.ro
